Good morning, my fellow Americans.
So, yesterday, my wife gets a call from CVS to let her know that her prescription is in. ($24)
She calls them to find out why there is a $24 charge, as she gets them for free with her BC/BS plan.
CVS informs her that they tried to run it thru her plan and was told that the plan was cancelled.
She then calls BC/BS to find out what's going on, and they tell her that her plan was cancelled due to non-payment.
She tells them that she has made EVERY payment, and has the debit card receipts to prove it.
The payments are due before the 30th of every month, and she always pays them on the 24th or 25th, as that's when we get our $$$ from pensions and SS.
Well, apparently, the April payment, which was debited from our account on the 25th never got posted by BC/BS on THEIR end until the 5th of May, (10 days AFTER she made the payment), and they cancelled her coverage.
She asked them why, if her coverage was cancelled, did they continue to accept her monthly payments for the following 3 months, and WHY didn't BC/BS notify us of the cancellation . Two and a half hours on the phone last night, with no answers, and she is on the phone again this morning trying to straighten it out.
Rant over . . . for now.
(pending results of her conversation with BC/BS this morning)
jes