whodeeni wrote:FYI.... You guys (CI) might really want to start trolling other cigar forums...
There is a huge uproar about the new
$3.00insurance charge that you're
adding to every order now! I understand that you're a billion dollar company
but *amos doesn't do it on their site, and i can name you about 20 people
that used to swear by your site that are going to start bidding elsewhere...
I'm just sayin... First off, the insurance fee isn't on every order. I believe I explained that in another post. This is strictly for orders that ship via Priority Mail and are over $50. Additionally, if the order is between $50 and $100, its $2. When the order is between $100 and $200, that's when the insurance fee is $3. Then if the order is between $200 and $300, it jumps....ALL THE WAY to $4.
As far as being a billion dollar company - we're good - we're just not that good!!! We may be an itty bitty portion of a billion dollar company but that does NOT make us a billion dollar company.
And that other website that no one can figure out because you were so slick to hide the name - one thing we do that they don't? Start our bids at $1. From what I've seen most of their lots start well above that. In fact, today there are only 301 lots that opened at $1. Compare that with our 1200 lots that start at $1. Ask yourself why they don't do that. And lets not discuss the 'hidden reserve price,' something we don't have. If you win it below our cost, we take the loss. And YES! We do lose money on some items.
I really hate to think about customers going elsewhere but its their choice. Its the American way to try to get a better deal - that's why CigarBid does as well as it does. We're all trying to get a better deal. I personally don't think there is a better deal than CigarBid but I may be a little biased.
Did those 20 people who are looking elsewhere check their invoices to see if they were charged insurance? If they use UPS, they won't see it.
If you'd like to discuss this further, you can PM me. Or email me at my handle dot com.
Smoke a good one!