Chatting with a t mobile rep... been without a phone for a week... new one should've been here already but looks like it never shipped...
First, the guy tells me they have 7 days to ship it...
... no, shipping can take up to 7 days i tell him... the estimated ship date is clearly listed on the order and has passed...
so i ask him, has the phone been shipped or not? His reply is, probably since the estimated ship date has passed
I told him i wasnt interested in his guessing, i needed facts... so his "supervisor" finally got back to me to tell me it should ship in the next couple days... he said he had no reason for the delay but that the shipping window listed was just an estimate...
My headache is back... i wish i had my phone so i could make an irate phone call... but if i had my phone i wouldn't need to...